Privacy Policy

Introduction

Reliance LLC, doing business as ProfileSure ("ProfileSure," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media screening services (the "Service").

This Privacy Policy applies to information we collect through our website, mobile applications, APIs, and related services (collectively, the "Platform").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

This Privacy Policy is incorporated into and forms part of our Terms and Conditions.

Information We Collect

Information You Provide Directly

Account Information:

Name, email address, phone number
Company name and business information
Billing address and payment information
Username and password
Job title and role information
Tax identification numbers (for business accounts)

Screening Request Information:

Names and identifiers of individuals to be screened
Social media usernames and profile URLs
Consent documentation and authorization forms
Screening parameters and preferences
Custom search criteria

Payment Information:

Credit card or debit card information (processed through third-party payment processors)
Bank account information for ACH transfers
Billing history and transaction records

Information Collected Automatically

Usage Data:

IP address, browser type, device information, operating system, pages visited, features used, time spent, search queries, and screening history.

Cookies and Tracking Technologies:

Session cookies, persistent cookies, web beacons, pixel tags, local storage, and analytics data.

Social Media Data:

Posts, comments, status updates, photos, videos, profile information, publicly available friends/followers, likes, shares, reactions, group memberships, and engagement metrics.

Important Notice: We only collect data that is publicly available or for which you have obtained proper authorization. We do not access private or restricted content without appropriate permissions.

How We Use Your Information

Service Delivery

Process screening requests, analyze social media profiles, create risk assessment reports, and deliver screening results with actionable insights.

Account Management

Create and manage user accounts, authenticate users, prevent fraud, process payments, and provide customer support.

Business Operations

Comply with legal obligations, conduct analytics, improve service functionality, develop new features, and prevent fraud and abuse.

How We Share Your Information

Service Providers

We share information with third-party service providers who perform services on our behalf:

Technology Providers

Cloud hosting, database management, CDNs, APIs

Payment Processors

Stripe, PayPal, Square, fraud detection services

Communication Services

Email providers, SMS, customer support platforms

Security Services

Cybersecurity monitoring, threat detection, backup services

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to comply with legal process, court orders, government requests, or to protect our rights and safety.

No Sale of Personal Information: ProfileSure does not sell your personal information to third parties for monetary consideration.

Data Retention

Account Information

Retained for duration of account existence plus 7 years after closure

Screening Reports

Minimum retention of 7 years from date of report generation for legal compliance and audit trails

Payment Records

Transaction records retained 7 years per IRS and accounting requirements

Analytics Data

Raw logs retained 90 days to 2 years; aggregated analytics retained indefinitely (anonymized)

Upon Account Closure:

Personal data will be deleted or anonymized within 90 days. Data may persist in backup systems for up to 180 days.

Data Security

Enterprise-Grade Security Measures

We implement comprehensive technical, administrative, and physical security measures to protect your information.

Technical Safeguards

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Multi-factor authentication for sensitive operations
Regular security audits and vulnerability assessments
Intrusion detection and prevention systems

Administrative Safeguards

Employee background checks and confidentiality agreements
Role-based access controls and least privilege principles
Security awareness training for staff
Incident response and disaster recovery plans

Physical Safeguards

Secure data centers with controlled access
Environmental controls and redundancy
24/7 monitoring and surveillance
Backup power and disaster recovery systems

Security Limitations: While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. You transmit information at your own risk.

Data Breach Notification

In the event of a data breach, we will investigate promptly, notify affected users without unreasonable delay, comply with applicable breach notification laws, and provide information about the breach and steps to mitigate harm.

Your Privacy Rights & Choices

We respect your rights regarding your personal information and comply with applicable data protection laws including GDPR, CCPA, and state privacy laws.

Access & Portability

Request copies of your personal information and download your screening reports in a portable format.

Correction

Update or correct inaccurate personal information through your account settings.

Deletion

Request deletion of your personal information and screening reports, subject to legal retention requirements.

Opt-Out

Opt out of marketing communications and certain data processing activities where applicable.

Restriction

Request restriction of processing in certain circumstances under applicable laws.

How to Exercise Your Rights

To exercise these rights, contact us at support@profilesure.com

Response time: 30 days (extendable by 60 days for complex requests)
Verification required to protect your privacy and security
No discrimination for exercising your rights

Contact Information

Email

support@profilesure.com

Company Address

Reliance LLC DBA ProfileSure
2775 Lexington Ave N Apt 104
Roseville, Minnesota 55113, USA

By using ProfileSure, you acknowledge that you have read our Privacy Policy and agree to our Terms and Conditions.